privacy
policy

integro Counselling Privacy Statement
This Privacy Statement explains how we, Integro Counselling, use and protect any information that you give to us when you use our service. We are committed to ensuring that your privacy is protected. Information you provide to us will only be used in accordance with this privacy statement. We may change this policy from time to time. Any changes we make to our privacy statement will be posted on this page and, where appropriate, notified to you by e-mail. We recommend that you regularly check this page to ensure that you continue to be comfortable with the measures we are taking to protect your privacy. This policy is effective from 1 December 2020. By visiting www.integrocounselling.co.uk you are accepting and consenting to the practices described in this policy.
Information we may collect
You may give us information about you such as name, address, and phone number, by filling in forms on our site or by corresponding with either of us by phone, email or otherwise. We take notes from/about counselling and supervision sessions. This website is hosted on the Google Cloud platform and is subject to their hosting terms and associated privacy policies. Google Cloud provides us with the online platform that allows us to market our services to you. Your data may be stored through Google’s data storage, databases and the general Google Cloud applications. They store your data on secure servers behind a firewall. In order for some of these technologies to work properly, a small data file (“cookie”) must be downloaded and stored on your device. By default, we use several persistent cookies for purposes of session and user authentication, security, keeping the User’s preferences (e.g., regarding default language and settings), connection stability (e.g., for uploading media, monitoring performance of our services and marketing campaigns, and generally providing and improving our Services. If you want to delete or block any cookies, please refer to the help and support area on your internet browser for instructions on how to locate the file or directory that stores cookies.
Uses made of the information
We will use your information
  • to carry out our obligations arising from any contracts entered into between you and your counsellor and to provide you with the information and services that you request from us;
  • to notify you about changes to our service;
  • to administer our site and for internal operations
  • internal record keeping – for example client and supervision hours
  • to operate our business efficiently including financial records
Disclosure of your information
All our dealings with you and any information that we have about you is confidential except when we may have a professional or legal obligation to share, such as supervision, child protection issues, terrorism, money laundering, radicalisation etc. We hold a licence with the Information Commissioner’s Office (ICO). Our licence number is: ZA815346. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted over the internet, via email, internet messaging, Zoom, facetime etc. Once we have received your information, we will use strict procedures to prevent unauthorised access.
Access to information
You can request access to the personal information that we hold about you. In most circumstances we will provide this for you to view in a session. If we refuse your request, we will tell you why. You may request amendments to the personal information we hold about you that is inaccurate or out-of-date. If you request that we delete your personal information, we will take all reasonable steps to do so unless we need to keep it for legal, auditing, professional or business purposes. If you are not satisfied, you have the right to complain, in the first instance to us. If your complaint is not resolved to your satisfaction you can contact the Information Commissioner’s Office (ICO) on 0303 123 1113 or www.ico.org.uk.
Contact
Complaints, questions, comments and access requests are welcomed and should be addressed to your counsellor. Either alison@integrocounselling.co.uk or helen@integrocounselling.co.uk.